Return and exchange policy
1. Return and exchange include all items except for electronic accessories and devices, software, electronic games, prepaid cards, and subscriptions, unless there is a manufacturing defect in the item.
2. To benefit from the return, exchange and warranty services, you must bring the original invoice.
3. It can be returned or exchanged if the item is in the same original condition
Upon purchase and in the original packaging, bearing all shipping costs related to the product.
4. Return within three (3) days and exchange within seven (7) days from the date of purchase.
5. The related promotional item can be returned
The returned item will be in its original condition or the promotional offer will be deducted.
6. Purchases paid with vouchers or credit cards cannot be returned for cash.
7. Receipt of the shipment from the shipping company is an acknowledgment
From the customer that the shipment (carton) is intact and in good condition and has not been opened before receiving.
Immediate replacement for defective devices
• HAB will make an identical replacement for the defective (non-software) device within
Three (3) days from the date of purchase under the following conditions:
1. The device should be free from scratches or misuse.
2. Bring the original box with all accessories and manuals inside.
3. It may be required to bring
A report from the authorized maintenance agent before the replacement process.
For purchases via the website
1. The return and exchange period is calculated from the date of receipt.
2. It can be returned or exchanged through the headquarters
The main hub of HAB in Jeddah and riyadh, or contact us on the unified number in the event that there is no HAB branch in the customer’s city.