Return and exchange policy
Return and Refund Policy:
1- What is the allowed period for the customer to request a return or refund?
The return period is within 6 business days from the purchase date, while the refund period is within 3 business days from the purchase date.
2- Should the product be in its original condition for a return or refund request?
Yes, the product must be returned in its original condition, without any damages, defects, or signs of installation or use
It includes all products with their different categories and accessories, regardless of the period allowed for requesting exchange and return.
3- Is the full value of the product refunded upon return?
Yes, the full value of the product is refunded only if the product is in its original condition, without any damages or defects. However, non-tangible added service fees
such as a 5% TABBY service fee or a shipping administrative fee of 125 SAR will be deducted from the product's cost if not directly paid.
4- Can the product be replaced with another product of the same value?
Yes, the product can be replaced with another product of the same value, provided that the product is in its original condition, without any damages, defects, or signs of installation or use.
5- Are shipping costs refunded upon return?
Shipping costs are only refunded if there is an error on the company's part in the product or shipping.
6- Can shipping costs be refunded upon replacement?
The customer bears the shipping costs upon replacement, and they are not refundable.
7- Is the product value and shipping costs refunded if a wrong product is delivered?
Yes, the product value and shipping costs are refunded if the wrong product is delivered or if it is replaced with the correct product.
8- Is there a requirement for a reason for the return or refund?
No, there is no requirement for a reason for the return or refund.
9- How are the funds returned?
The funds will be refunded in the same payment method used for the purchase or to one of your official accounts. If payment was made upon delivery, we will contact you to arrange an alternative payment method.
10- How long does it take to receive a refund after returning the product to the company?
It takes 10-15 actual business days for the refund to be processed, excluding national holidays.