Return and exchange policy

 

1- What is the allowed period for the customer to request a return or refund?
The return period is within 6 business days from the purchase date, while the refund period is within 3 business days from the purchase date.
 
2- Should the product be in its original condition for a return or refund request?
Yes, the product must be returned in its original condition, without any damages, defects, or signs of installation or use.
It includes all products with their different categories and accessories, regardless of the period allowed for requesting exchange and return.
3- Is the full value of the product refunded upon return?
Yes, the full value of the product is refunded only if the product is in its original condition, without any damages or defects. However, non-tangible added service fees
such as a 5% TABBY service fee or a shipping administrative fee of 125 SAR will be deducted from the product’s cost if not directly paid.
4- Can the product be replaced with another product of the same value?
Yes, the product can be replaced with another product of the same value, provided that the product is in its original condition, without any damages, defects, or signs of installation or use.
5- Are shipping costs refunded upon return?
Shipping costs are only refunded if there is an error on the company’s part in the product or shipping.
6- Can shipping costs be refunded upon replacement?
The customer bears the shipping costs upon replacement, and they are not refundable.
7- Is the product value and shipping costs refunded if a wrong product is delivered?
Yes, the product value and shipping costs are refunded if the wrong product is delivered or if it is replaced with the correct product.
8- Is there a requirement for a reason for the return or refund?
No, there is no requirement for a reason for the return or refund.
9- How are the funds returned?
The funds will be refunded in the same payment method used for the purchase or to one of your official accounts. If payment was made upon delivery, we will contact you to arrange an alternative payment method.
10- How long does it take to receive a refund after returning the product to the company?
It takes 10-15 actual business days for the refund to be processed, excluding national holidays.

“In case the customer rejects the warranty and maintenance policy, and insists on a return contrary to the establishment’s stated policy on the website, a 50% deduction from the total value of the products on the invoice will be applied, and the remaining amount will be refunded to the customer.

However, the value of technical and professional services such as disassembly and installation is non-refundable.”

 

“The Original Condition Return Month Feature” for the HAB Entry Class:

To utilize this feature in accordance with the policy, terms, and conditions, it is required not to install the product.

Window Tinting and Car Services Policies:

Warranty Period:
Window Tinting Warranty: 5 years.
Paint Protection Film (PPF) Warranty: 3 years.
After installation, the branch will review the tinting and service quality within 3-5 days.

If any issues or concerns are observed regarding the product or service provided, coordination with the branch will be done to schedule an appointment to address the matter.

If the issue persists after three attempts to resolve it, the problematic component will be replaced.

Customers are prohibited from removing or disassembling any part of the tinting or protection products during the warranty period outside of the branch. Maintenance and removal should be carried out by specialized technicians at the branch.

 

Window Tinting and Car Services Policies:

Warranty Period:
Window Tinting Warranty: 5 years.
Paint Protection Film (PPF) Warranty: 3 years.
After installation, the branch will review the tinting and service quality within 3-5 days.

If any issues or concerns are observed regarding the product or service provided, coordination with the branch will be done to schedule an appointment to address the matter.

If the issue persists after three attempts to resolve it, the problematic component will be replaced.

Customers are prohibited from removing or disassembling any part of the tinting or protection products during the warranty period outside of the branch. Maintenance and removal should be carried out by specialized technicians at the branch.

The warranty period for the external windshield tinting is 3 months.

 

Dash Cam Policies:

Xiaomi Dash Cam Warranty:
Warranty Period: 1 year
Note: Does not cover misuse.

JC Dash Cam Warranty:
Warranty Period: 1 year
Note: Does not cover misuse.