Warranty:
1-What is product warranty?
The warranty is a service provided by Hab to its customers to cover any problems that may occur with its products during a specified period of time.
2-What is the warranty period?
The warranty period varies between different products and services and is usually between 3 months to 2 years.
Dash Cam Policies:
Xiaomi Dash Cam Warranty:
Warranty Period: 1 year
Note: Does not cover misuse.
JC Dash Cam Warranty:
Warranty Period: 1 year
Note: Does not cover misuse.
*The DashCam subscription is renewed annually at a cost of 35 Saudi Riyals. To find out more, please contact customer service
3-What defects are covered by the warranty?
Defects that occur due to manufacturing errors in the product are covered by the warranty, and it does not cover any damage caused by misuse of the product, liquids, or fractures.
4-What are the necessary steps to request warranty coverage?
The customer must contact our customer service team to provide us with full details of the problem, and he will be directed to the appropriate procedures.
5-Are repair or replacement costs covered?
We cover the cost of repair or replacement if it is confirmed that the problem is covered by the warranty. The warranty does not include the cost of logistics services from the customer’s location to Hab and vice versa.
6-Does the warranty only cover defects that occur during the warranty period?
Yes, defects that occur during the warranty period are only covered.
7-Does the warranty cover any damage resulting from misuse or neglect?
No, the warranty does not cover any damage resulting from misuse or neglect.
8-How can I contact customer service if there is a problem with the product or warranty?
You can contact customer service by email, phone, or live chat on the Hab website.
9-Do I need to have the purchase invoice for the product to be eligible for the warranty?
Yes, the original purchase invoice must be kept for the product to be eligible for the warranty.
10-What is the duration of the product repair process if it has a defect?
We try to repair the product as soon as possible, and the repair usually takes between 7 to 14 working days, not including the shipping period.
11-What happens if a maintenance case requires more than 14 days to be repaired?
If it’s not possible to complete the maintenance within a maximum period of 14 working days due to a lack of repair parts availability, the customer will be notified accordingly through the appropriate means of communication, either via SMS or WhatsApp message. The notification may also be reinforced by a phone call from the maintenance officer. The customer will be given the option to either wait for the parts to be ordered and repaired, with the waiting period being determined based on the situation, or to receive the product back in its original state before the maintenance.
12-What happens if Hap stops providing warranty or repair service for several days due to special circumstances?
The customer will be notified in case of an unusual and unexpected circumstance that led to the apology for not being able to receive the product and enter it for maintenance or delay in delivering it at the specified time, with prior notification at that time, for example, if the headquarters were under maintenance.
13-Does the warranty cover repairs carried out by unauthorized parties?
No, the warranty does not cover repairs carried out by parties not authorized by Hap.
14-Are there any special cases for the warranty?
Yes, some screens may be sent to the factory for special maintenance cases, which will be determined by an agreed-upon time period with the customer.
15-Can a head-up display hab screen be installed on my car without affecting its dealership warranty?
Yes, a hab screen can be installed on your car without affecting its dealership warranty, provided that it is installed properly and high-quality tools approved by the car manufacturer are used.
16-Can the dealership refuse to honor the car warranty if a hab screen is installed on it?
The dealership must honor the car warranty, provided that the screen is installed properly and compatible technical tools are used by the car manufacturer.
17-Is it possible to remove the hab screen that was installed by the aftermarket and restore the original screen?
Yes, the hab screen that was installed by the aftermarket can be removed and the original screen restored, but it must be ensured that no part of the car is damaged or modified during the installation and removal process.
18-Does the hab warranty cover the installation and malfunctions related to the screen that was installed?
The hab warranty covers the installation and malfunctions related to the screen that was installed for a specified period, as long as it does not exceed the value of the screen in any case.
19-What is included in the warranty during the two-year estimated warranty period?
The first year includes parts and labor service for maintenance only.
The second year: includes labor service for maintenance only.
Out of warranty repair policy:
1-What services does HAB offer to customers after the warranty period has ended?
Hap offers product repair services for quality issues or defects at a cost to the customer.
2-Can the customer contact customer service if there is a problem with the product after the warranty period has ended?
Yes, the customer can contact customer service if there is a problem with the product after the warranty period has ended.
3-What steps should be followed to use product repair services after the warranty period has ended?
The customer should contact customer service and submit a request for product repair. The cost and necessary procedures will then be determined.
4-What is the expected time frame for repairing the product after the warranty period has ended?
The duration of the product repair is determined based on the type of problem and expected cost, and depends on the size of the repair and resources available to Hab.
5-Is there a guarantee on the repair?
Yes, there is a guarantee on the repair for a specified period determined by Hab for the customer.
6-How long does the repair usually take?
The repair time varies depending on the type of product and nature of the malfunction. The customer can contact the service center to find out the expected repair time.
7-Can the customer get a refund if the product is not repaired after the warranty period has ended?
No, the customer cannot get a refund if the product is not repaired after the warranty period has ended.
Hab Online Service Policy:
1-What after-sales service does Hab provide remotely?
Customers can contact the customer service team via phone, email, or live chat to receive technical support and assistance in solving technical problems, answering inquiries, providing consultations and guidance on products.
2-Is a warranty provided for remote after-sales services?
Hab does not provide a warranty for remote after-sales services, but they ensure the quality of the service they provide.
3-How can I contact the customer service team for remote after-sales services?
You can contact the customer service team by calling the dedicated number, sending an email, or accessing the live chat page on the Hab website or WhatsApp, and they will guide you through the necessary steps to resolve the issue.
4-Are technical support and maintenance services available remotely after the warranty period expires?
Yes, technical support and maintenance services are provided remotely even after the warranty period expires, but the customer may be charged maintenance costs if the problem is beyond the scope of the warranty.
5-What maintenance services can be obtained remotely?
Assistance can be provided in diagnosing technical problems and necessary solutions, updating software, and providing instructions for using the products.
“In case the customer rejects the warranty and maintenance policy, and insists on a return contrary to the establishment’s stated policy on the website, a 50% deduction from the total value of the products on the invoice will be applied, and the remaining amount will be refunded to the customer.
However, the value of technical and professional services such as disassembly and installation is non-refundable.”
“The Original Condition Return Month Feature” for the HAB Entry Class:
To utilize this feature in accordance with the policy, terms, and conditions, it is required not to install the product.
Window Tinting and Car Services Policies:
Warranty Period:
Window Tinting Warranty: 5 years.
Paint Protection Film (PPF) Warranty: 3 years.
After installation, the branch will review the tinting and service quality within 3-5 days.
If any issues or concerns are observed regarding the product or service provided, coordination with the branch will be done to schedule an appointment to address the matter.
If the issue persists after three attempts to resolve it, the problematic component will be replaced.
Customers are prohibited from removing or disassembling any part of the tinting or protection products during the warranty period outside of the branch. Maintenance and removal should be carried out by specialized technicians at the branch.
The warranty period for the external windshield tinting is 3 months.